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Important Links and Information
Links ABACUS Australian Mutuals Industry Association for Australia's 150 Credit Unions and Mutual Building Societies.
Australian Prudential Regulation Authority The prudential regulator of the Australian financial services industry. It oversees banks, credit unions, building societies, general insurance and reinsurance companies, life insurance, friendly societies, and most members of the superannuation industry.
Australian Securities & Investment Commission ASIC is Australia’s corporate, markets and financial services regulator.
Cannex Research, analyse and rate more than 20,000 consumer finance products available in Australia.
Reserve Bank of Australia The Reserve Bank of Australia's (RBA) main responsibility is monetary policy. Other major roles are maintaining financial system stability and promoting the safety and efficiency of the payments system. We value your feedback ABS Building Society appreciates feedback from its members whether it be in the form of a compliment, a complaint or just a suggestion to do things better. Our friendly staff are available during business hours to speak to should you have any issue you wish to raise with us. Alternatively you can contact us in writing, addressed to the Operations Manager, by email to the Society's email address shown below, or leave a message on the Society's answering service at 1300 227 275. We appreciate feedback on what we do right for you as well as what may not be working so well. Any suggestions you may have on ways in which we can improve our service to you are always warmly welcomed.
Your complaint will be referred to our Member Relations Manager who will undertake to hear you in full and allow you to provide any supporting evidence you may have. The Member Relations Manager will undertake to investigate the matter as fully as possible and when a decision has been made regarding the complaint, get back to you in writing with the resolution proposed and the reasons behind the decision. The Society will undertake to resolve your complaint, if it is not able to be resolved immediately, within a period of 21 days from receipt of all relevant information. After 21 days, if a decision has still not been made, The Society further undertakes to advise you of its decision, or if the matter still remains unresolved, advise you of what other avenues of recourse are available to you, within a further 21 days from when all relevant information is received. Where a complaint remains unresolved When you believe the resolution offered by the Society has not fully satisfied your complaint, or where the Society has not been able to offer a resolution, you are able to take the matter to an external ombudsman for further consideration. ABS Building Society is a participant in the Financial Co-operative Dispute Resolution Scheme (FCDRS), an external dispute resolution scheme approved by the Australian Securities & Investment Commission (ASIC). This scheme was created to provide a free of charge dispute resolution services in a timely and cost efficient manner to customers of member Building Societies and Credit Unions. The ombudsman is able to be contacted here:
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Home | Savings | Term Deposits | Loans | Services | Contact Us | About ABS Building Society ABS Building Society Ltd, ABN 84 087 651 938, BSB
630-000
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