ABS
HomeAbout UsPhone BankingImportant Links & InformationContact UsRates & AccountsExtra ServicesInternet Banking Login

maple leaf
Your Business Banking Alternative

Phone-ABS

Telephone Banking Service

24 hour access to your account on (02) 6771 4588

For Help

If you are having difficulties using Phone-ABS or you require information that you cannot obtain using this service please call

02 67 72 5522

during normal opening hours (8:45 am - 5:00 pm Monday to Friday, and 8:45 am to 11:45 am Saturday).

Phone-ABS has been introduced to complement our existing customer service - not replace it, so if you need a more personal level of service, do not hesitate to call ABS Building Society
What Is Phone ABS?
 
Phone-ABS is a computerised telephone system which enables you to call 24 hours a day, seven days a week, every day of the year and access your ABS Building Society Accounts.
 

Application forms:
Phone-ABS will allow you to obtain balances, transfer funds, request statements and obtain details of transactions as well as many other useful functions.
  

Application forms are available from this site or at ABS. If you have not yet registered, fill out an application form and drop it in to us. Once you have registered you can access Phone-ABS by simply using your account number and Access Code. If you experience any difficulty please call (02) 67 72 5522 during normal opening hours.

TopTop Of Page

  
 


 
What will I need?
 
 

You will need a touch-tone telephone or a tone sender adapter available from electronic stores.

Most telephones including mobile phones issued within the last few years have been tone senders. If yours is not a tone phone, contact your telephone provider for an upgrade handset.

You may have a pulse/tone switch on your phone. If so, switch over to "tone" to connect to Phone-ABS.

In addition to a tone sending device, you will also need your ABS Building Society account number and your password (given to you by our staff).

TopTop Of Page

  
 
How do I start?
    
 
If you have the right telephone or adapter, your account number and the password, you can dial up and connect to Phone-ABS immediately by phoning: (02)6771 4588
    
 
You will be asked to enter your account number followed by a # (hash) which is located on the right of the zero "0" digit on the telephone keypad. Enter the number part of your account, do not enter the S4, S15, L1, I13, etc.
    
 
You will then be asked to enter your Access code followed by a # (hash). The Access code has been preset to the password given to you by our staff.
   
 
You will need to enter your password as a 4-6 digit number.
   
 
Please note: In the case of joint accounts, the computer will recognize each individual member number and password on the account.
   
 
For security purposes, during your initial call, you will be asked to change your Access Code to a new number with 4 to 6 numbers. We suggest that you avoid simple sequences and repeated digits and strongly recommend that you do not use your Cashcard password or your birthdate.
    
 

If at any stage you forget your access code, call the Society on (02) 6772 5522 in normal business hours for help.

Once you have successfully entered your membership number and Access code, Phone-ABS will automatically give you a balance on all your "S" accounts. After this you can choose from a range of options available in the menu.

If at any stage during your call you wish to disconnect from Phone-ABS, simply hangup.

TopTop Of Page

    
 

The Functions Available

Follow the simple instructions to enter your Membership number, then press the # button. To use the service for the first time, enter your password and press #.

PRESS 1 to hear your savings balances

PRESS 2 to check your last 5 transactions

PRESS 3 to transfer between your accounts

PRESS 4 for loan and investment account information

PRESS 5 to order a statement

PRESS 6 for other functions like change access code, obtain interest earned this tax year or to access another account

PRESS 9 to speak to one of our staff (during business hours) or leave a message.

TopTop Of Page

    
             
ABS

Contact Us:

Phone: 1300 227 275 or 6772 5522

Fax: 02 6772 9274

Email: info@absbuildingsociety.com.au

ABS Building Society Ltd

ABN 84 087 651 938

BSB 630-000

Privacy Statement