What Is Phone ABS?
Phone-ABS is a computerised telephone system which enables you to call 24 hours a day, seven days a week, everyday of the year and access your ABS Building Society Accounts. Phone-ABS will allow you to obtain balances, transfer funds, request statements and obtain details of transactions as well as many other useful functions. Application forms are available from this site or at ABS. If you have not yet registered, fill out an application form and drop it in to us. Once you have registered you can access Phone-ABS by simply using your account number and Access Code. If you experience any difficulty please call (02) 67 72 5522 during normal opening hours.
What will I need?
You will need a touch-tone telephone or a tone sender adapter available from electronic stores. Most telephones, including mobile phones, issued within the last few years have been tone senders. If yours is not a tone phone, contact your telephone provider for an upgrade handset. You may have a pulse/tone switch on your phone. If so, switch over to "tone" to connect to Phone-ABS. In addition to a tone sending device, you will also need your ABS Building Society account number and your password (given to you by our staff).
How do I start?
If you have the right telephone or adapter, your account number and the password, you can dial up and connect to Phone-ABS immediately by phoning: (02) 6771 4588 You will be asked to enter your account number followed by a # (hash) which is located on the right of the zero "0" digit on the telephone keypad. Enter the number part of your account, do not enter the S4, S15, L1, I13, etc. You will then be asked to enter your Access code followed by a # (hash). The Access code has been preset to the password given to you by our staff. You will need to enter your password as a 4-6 digit number.
Please note: In the case of joint accounts, the computer will recognise each individual member number and password on the account.
For security purposes: during your initial call, you will be asked to change your Access Code to a new number with 4 to 6 numbers. We suggest that you avoid simple sequences and repeated digits and strongly recommend that you do not use your Cashcard password or your birth date.
If I forget my access code?
If at any stage you forget your access code, call the Society on (02) 6772 5522 in normal business hours for help. Once you have successfully entered your membership number and Access code, Phone-ABS will automatically give you a balance on all your "S" accounts. After this you can choose from a range of options available in the menu. If at any stage during your call you wish to disconnect from Phone-ABS, simply hang up.
The Functions Available
Follow the simple instructions to enter your membership number, then press the # button. To use the service for the first time, enter your password and press #.
PRESS 1 to hear your savings balances
PRESS 2 to check your last 5 transactions
PRESS 3 to transfer between youraccounts
PRESS 4 for loan and investment account information
PRESS 5 to order a statement
PRESS 6 for other functions like change access code, obtain interest earned this tax year or to access another account
PRESS 9 to speak to one of our staff (during business hours) or leave a message.
For Help
If you are having difficulties using Phone-ABS or you require information that you cannot obtain using this service please call (02) 6772 5522 during normal opening hours (8:45 am - 5:00 pm Monday to Friday, and 8:45 am to 11:45 am Saturday).
Phone-ABS has been introduced to complement our existing customer service - not replace it, so if you need a more personal level of service, do not hesitate to call ABS Building Society.
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